Smart Services Summit
Proceedings of the Sixth Conference, held in Zurich, Switzerland in October 2024
Springer
ISBN 978-3-031-86957-0
Standardpreis
Bibliografische Daten
Fachbuch
Buch. Hardcover
2025
5 s/w-Abbildungen, 18 Farbabbildungen.
In englischer Sprache
Umfang: xxxii, 203 S.
Format (B x L): 15,5 x 23,5 cm
Verlag: Springer
ISBN: 978-3-031-86957-0
Weiterführende bibliografische Daten
Das Werk ist Teil der Reihe: Progress in IS
Produktbeschreibung
The book explores the dynamics of value co-creation and examines how digital tools and artificial intelligence are enhancing interactions between service providers and consumers to innovate and improve service delivery. It covers a range of pertinent topics including the automation of customer engagement, the role of data analytics in understanding value perception, and the ethical considerations of AI in services. It also presents case studies that illustrate successful applications of AI in service design, offering readers a comprehensive view of how these technologies are fostering innovative co-creation practices.
With contributions from leading academics and industry experts, this publication is essential for anyone interested in the future of service industries. It provides a scholarly yet accessible examination of how digital tools are not only reshaping service interactions but also establishing new paradigms for business and customer experiences in the digital age.
Autorinnen und Autoren
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Explores the transformative impact of artificial intelligence on value co-creation within service ecosystems Addresses ethical considerations and new EU regulary impacts on data ownership in B2B and B2C markets Combines the perspectives of industrial needs with the newest research advances of academia
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