BÜCHER VERSANDKOSTENFREI INNERHALB DEUTSCHLANDS
The Forgotten Leg of Quality
Customer Service
CRC Press
ISBN 978-1-04-109531-6
Standardpreis
Bibliografische Daten
Buch. Softcover
2025
15 s/w-Abbildungen, 1 s/w-Foto, 14 s/w-Zeichnungen, 43 s/w-Tabelle.
In englischer Sprache
Umfang: 320 S.
Verlag: CRC Press
ISBN: 978-1-04-109531-6
Produktbeschreibung
This book emphasizes the importance of customer service in various industries and highlights its role in profitability. It presents numerous examples to remind leaders of the detrimental impact of neglecting customer service and the need for proactive measures.
The Forgotten Leg of Quality: Customer Service explores the link between customer service theory and real-world issues, such as dissatisfaction, failure, and cost. It highlights systemic failures caused by noncompliance with regulations and standards and provides strategies for implementing them. Methodologies and tools are provided to help improve recall rates and minimize nonconformances.
Through an analysis of customer satisfaction, this book utilizes various statistical studies and methodologies to aid customer service practitioners in enhancing their reporting and evaluation processes.
The Forgotten Leg of Quality: Customer Service explores the link between customer service theory and real-world issues, such as dissatisfaction, failure, and cost. It highlights systemic failures caused by noncompliance with regulations and standards and provides strategies for implementing them. Methodologies and tools are provided to help improve recall rates and minimize nonconformances.
Through an analysis of customer satisfaction, this book utilizes various statistical studies and methodologies to aid customer service practitioners in enhancing their reporting and evaluation processes.
Autorinnen und Autoren
Produktsicherheit
Hersteller
Libri GmbH
Europaallee 1
36244 Bad Hersfeld, DE
gpsr@libri.de
Rezensionen
