Omnichannel in pharmaceutical distribution

This book shows how pharmaceutical companies manage to be number one in the minds of their customers with their products, even in challenging and volatile times. New framework conditions, which have arisen in particular through digitalization and new ways of working and thinking, require different competencies from both managers and sales employees, for which neuroscience provides successful approaches. How does the brain make decisions and how can omnichannel managers positively influence customer behavior? How can the voice on the phone serve as a key to the customer? The author team of industry and training experts provides helpful answers to these questions and more. You will learn how omnichannel sales via the channels telephone, e-mail, on-site visits, events and video calls can be successful. In addition, you will learn methods and skills on how to work effectively in a team even remotely, how to lead at a distance and thus how to make omnichannel sales successful in thelong term. From the contents - Neuroscience: how it makes communication with customers much more effective - The video call: opportunities for the omnichannel manager in the pharmaceutical industry - A different way of telephoning: using psychological effects - Voice as a success factor: coherent and convincing in pharmaceutical customer talks - Leadership: inspiring leadership in the New Normal - Measuring success through evaluation: monitoring, corrective and mouthpiece The Editor Elke Schwarz is the managing director of Pharma-LOT©. As consultants, trainers and coaches, she and her team offer interactive further education for employees and managers in the pharmaceutical industry with heart and mind. In addition to her pharmaceutical expertise, neuroscience is one of her core competencies. This book is a translation of an original German edition. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation.