Tourism and Hospitality for Sustainable Development

The tourism and hospitality industry is fast undergoing a disruptive transformation due to the advances in information and communications technology. This book aims to highlight digital transformation trends and the issues that have emerged with adopting and integrating digital tools in the tourism and hospitality industry. With the advent of digital technologies following the Fourth Industrial Revolution (4IR), there has been a rapid change in how customers and businesses interact regarding the timeliness and relevance of communication. Although the positive effects of digital transformation have received sustained scholarly interest, its adverse effects have attracted limited academic focus. The book comprises contributions that generate theoretical insights, empirical findings, and evidence-based recommendations by focusing on emerging and forecasted technologies used in the tourism and hospitality industry, such as blockchain, robots, Artificial Intelligence, Virtual Reality, big data, and analytics. The book could be helpful for future research to focus on the impact of different forms of digital technology by examining their socio-cultural and environmental effects. Building on prior research, the chapters in this volume extrapolate current studies on digital development to provide more linkage to tourism and hospitality.