BÜCHER VERSANDKOSTENFREI INNERHALB DEUTSCHLANDS
eBook
Exploring Service Productivity
Studies in the German Airport Industry
Springer Gabler
ISBN 978-3-658-23036-4
Standardpreis
Bibliografische Daten
eBook. PDF
2018
XXI, 344 p. 70 illus..
In englischer Sprache
Umfang: 344 S.
Verlag: Springer Gabler
ISBN: 978-3-658-23036-4
Weiterführende bibliografische Daten
Das Werk ist Teil der Reihe: Markt- und Unternehmensentwicklung Markets and Organisations
Produktbeschreibung
Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
Contents
- Systematic literature review on service productivity
- Service productivity from a provider's perspective, a customers' perspective, and an operations perspective
- An interactive service productivity model
Target Groups
- Lecturer and students of service and innovation management, aviation and airport management, airport planning
- Innovation manager, customer and user experience manager, airport manager and planer
The Author
Claudia Lehmann received her PhD from the HHL Leipzig Graduate School of Management, where she is executive director of the Center for Leading Innovation and Cooperation (CLIC). As a consultant she supported several major German companies in the planning and controlling of R&D projects. Her research focuses on service processes innovation and service productivity.
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