System Performance and Management Analytics

Managing business performance facilitates the effective accomplishment of strategic and operational goals, and there is a clear and direct correlation between using performance management applications and improved business and organizational results. As such, performance and management analytics can yield a range of direct and indirect benefits, boost operational efficiency and unlock employees' latent potential, while at the same time aligning services with overarching goals.

The book addresses a range of topics, including software reliability assessment, testing, quality management, system-performance management, analysis using soft-computing techniques, and management analytics. It presents a balanced, holistic approach to viewing the world from both a technical and managerial perspective by considering performance and management analytics. Accordingly, it offers a comprehensive guide to one of the most pressing issues in today's technology-dominated world, namely, that most companies and organizations find themselves awash in a sea of data, but lack the human capital, appropriate tools and knowledge to use it to help them create a competitive edge.