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Höckmayr

Engineering Service Systems in the Digital Age

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eBook. PDF

eBook

2019

314 S. XIX, 314 p. 1 illus..

In englischer Sprache

Springer Gabler. ISBN 978-3-658-26203-7

Das Werk ist Teil der Reihe: Markt- und Unternehmensentwicklung Markets and Organisations

Produktbeschreibung

Benedikt S. Höckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to according novel digitally enabled service offerings, together with paving the way for the maturation of a body of design knowledge for their systematic and structured development. Grounded in the worldview of Design Science Research as a problem-solving paradigm, the knowledge contribution provides innovation and service managers with evidence-based design knowledge that is attuned to be applied in everyday business contexts.

Contents

Objectives of this Research
Grounding of the Research
Consuming and Producing Knowledge
Advancing Design Knowledge
Shaping a Body of Design Knowledge
Reflections on the Research

Target Groups

Researchers and students of information systems and service research
Chief executive officers, innovation managers, service engineers in manufacturing and associated sectors

The Author

Benedikt S. Höckmayr works as an innovation management researcher, project manager and lecturer at the University of Erlangen-Nuremberg. He received his PhD in economic sciences from Prof. Dr. Kathrin M. Moeslein at the Department of Information Systems, Chair of Information Systems - Innovation & Value Creation.