Abbildung von Følstad / Araujo | Chatbot Research and Design | 1. Auflage | 2021 | beck-shop.de

eBook

Følstad / Araujo / Papadopoulos / Law / Luger / Goodwin / Brandtzaeg

Chatbot Research and Design

4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23-24, 2020, Revised Selected Papers

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eBook. PDF

eBook

2021

219 S. XII, 219 p. 34 illus., 18 illus. in color..

In englischer Sprache

Springer International Publishing. ISBN 978-3-030-68288-0

Das Werk ist Teil der Reihe: Information Systems and Applications, incl. Internet/Web, and HCI Lecture Notes in Computer Science

Produktbeschreibung

This book constitutes the proceedings of the 4^th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic.

The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.