Data Analytics to Enhance Services for Higher Education Students with Disabilities

This book sets forth the characteristics and challenges of adult learners with disabilities, and provides an overview of services in post-secondary educational settings. Starting with the premise of improving services for adult learners with disabilities, the book focuses on data analytics. It details systematic project design and management with the goal of improved efficiency and client satisfaction. Two chapters provide a statistics primer and describe practical statistical tools. The last part of the book consists of 30 case studies that encompass various aspects of disability services management and relevant data analytical approaches, which helps disability services staff to understand and utilize data analytics to identify and implement targeted interventions. Especially as institutions and businesses are data-driven, disability service staff need to know how to demonstrate their value and practice continuous improvement through high-quality, impactful data analytics. Most personnel in these positions have little training in this area, so this book offers a practical guide for program assessment and improvement through data analytics, including a statistics primer.