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Downe

Good Services

Decoding the Mystery of what Makes a Good Service

sofort lieferbar!

ca. 17,99 €

inkl. Mwst.

2020. Buch. 192 S. Softcover

BIS Publishers bv. ISBN 9789063695439

Format (B x L): 13 x 19.5 cm

Gewicht: 335 g

In englischer Sprache

Produktbeschreibung

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why.This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean that it either works for users or doesn't. A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.

Autoren

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