Leseproben und andere Materialien
Informationen zu den Autorinnen/Autoren & weitere Veröffentlichungen
Kundeninformationen
Kundeninformationen
Abstract
The new EU Directive 2013/11/EU on alternative dispute resolution in consumer-to-business conflicts (Consumer ADR) will fundamentally change European cultures of settling c2b conflicts. There has been very little research on Consumer ADR so far, especially in German.
This book summarizes the legal framework, previous research and the existing landscape of Consumer ADR schemes in Europe. In addition, an empirical study of selected schemes in Sweden, the Netherlands, the United Kingdom, Austria and Germany leads to very concrete best practice recommendations. The respective interests of the relevant stakeholders (consumers, businesses, general public) are considered as the benchmark for the directive’s implementation in national law and in concrete ADR schemes.
It meets the needs of academics, policymakers, and practitioners for an up-to-date overview on Consumer ADR.
Rezensionen