Digital Business Transformation in Africa, Volume II
Digital Ecosystems, Consumer Experience, and Engagement
Palgrave Macmillan UK
ISBN 978-3-031-97209-6
Standardpreis
Bibliografische Daten
Fachbuch
Buch. Hardcover
2025
20 s/w-Abbildungen.
In englischer Sprache
Umfang: vi, 270 S.
Format (B x L): 14,8 x 21 cm
Verlag: Palgrave Macmillan UK
ISBN: 978-3-031-97209-6
Produktbeschreibung
Drawing on a rich mix of empirical studies and conceptual frameworks, this volume examines key themes at the forefront of Africa's digital revolution. It explores the impact of super-apps and IoT on consumer interactions, the role of mobile technologies in shaping African digital ecosystems, and the multifaceted influence of digital technologies on socio-economic development. The book delves into cutting-edge customer engagement strategies, including the use of short-form video content, chatbots, and emojis in digital customer service, providing empirical insights into their effectiveness in the African context. Furthermore, this volume offers nuanced analyses of social media's role in brand engagement and e-commerce, exploring generational dynamics and cross-country trends. It also examines the intersection of digital activism and brand management, offering valuable insights for companies navigating the complex socio-political landscape of African markets. It will be of great interest to scholars and students of innovation strategy and business in Africa.
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