Neu Erschienen: 29.05.2020 Abbildung von Scarpi | Hedonism, Utilitarianism, and Consumer Behavior | 1st ed. 2020 | 2020 | Exploring the Consequences of ...


Hedonism, Utilitarianism, and Consumer Behavior

Exploring the Consequences of Customer Orientation

lieferbar ca. 10 Tage als Sonderdruck ohne Rückgaberecht

auch verfügbar als eBook (PDF) für 53.49 €

Buch. Hardcover

1st ed. 2020. 2020

xxi, 194 S.

Palgrave Macmillan. ISBN 978-3-030-43875-3

Format (B x L): 14,8 x 21 cm


This book investigates the effects of utilitarian and hedonic shopping behavior, drawing on original empirical research. Consumers have been shown to shop in one of two ways: they are either mainly driven by fun, escapism, and variety, or by need and efficiency. While previous literature has focused on the drivers of hedonic or utilitarian shopping, this book explores the consequences of these styles of shopping and addresses their impact on perceived value, money spent, and willingness to return to the store in future. The author synthesizes theories from previous studies, applying them to two key retailing contexts – intensive distribution and selective distribution. Ultimately, this book highlights the need for retailers to adopt a more consumer-based perspective to improve shopping experiences. It will prove useful for academics who want to gain a better understanding of hedonic and utilitarian behavior, and also offers practitioners with useful insights on how to target different customer segments.


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