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eBook

Følstad / Araujo / Papadopoulos / Law / Granmo / Luger / Brandtzaeg

Chatbot Research and Design

Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19-20, 2019, Revised Selected Papers

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eBook. PDF

eBook

2020

273 S. XII, 273 p. 52 illus., 22 illus. in color..

In englischer Sprache

Springer International Publishing. ISBN 978-3-030-39540-7

Das Werk ist Teil der Reihe: Information Systems and Applications, incl. Internet/Web, and HCI Lecture Notes in Computer Science

Produktbeschreibung

This book constitutes the refereed proceedings of the Third International Workshop on Chatbot Research and Design, CONVERSATIONS 2019, held in Amsterdam, The Netherlands, in November 2019. The 18 revised full papers presented in this volume were carefully reviewed and selected from 31 submissions. The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education.