Managing Quality

Managing Quality, 7th Edition is a comprehensive and updated resource for mastering quality management in business. This new edition introduces timely coverage of organisational resilience, sustainability, risk management, agile development, and digital advances.

This book equips readers with the latest tools, techniques, and systems to ensure and sustain quality standards and practices in a rapidly evolving global market. It combines insights on strategic process improvement, operational excellence and digital technologies, while offering new perspectives on resilience, risk management, and agile methodologies. With restructured material and updated terminology, it provides a clear and practical framework for understanding and implementing quality management principles effectively. Real-world case studies, problem-solving exercises, and examples from both large organisations and SMEs ensure that readers can apply these concepts in diverse contexts, making it a valuable resource for both academic study and professional practice.

This book is ideal for professionals in operations, project management and supply chain management, as well as students in business, applied science, and engineering disciplines.

The book is supported by online materials including exercises, questions, case studies, PowerPoint slides, as an instructor’s manual. These tools provide a blended learning experience, making it an invaluable resource and support for educators, students and professionals alike.