Erschienen: 30.06.2012 Abbildung von Buie / Murray | Usability in Government Systems | 2012

Buie / Murray

Usability in Government Systems

User Experience Design for Citizens and Public Servants

2012. Buch. 440 S. Softcover

Morgan Kaufmann Publishers. ISBN 978-0-12-391063-9

Format (B x L): 19,1 x 23,5 cm

In englischer Sprache

Produktbeschreibung

As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens' privacy. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book.


- Covers both public-facing systems and internal systems run by governments
- Details usability and user experience approaches specific to government websites, intranets, complex systems, and applications
- Provides practical material that allows you to take the information and immediately use it to make a difference in your projects

Gesamtwerk

Die 8. Auflage ist wieder auf sechs Bände angelegt. Darin finden sich übersichtlich und in systematischer Gliederung Vertragsmuster aus der Feder erfahrener Experten. Jedem dieser Muster folgen Anmerkungen, mit denen der dem Vertragsentwurf zu Grunde liegende Sachverhalt und die Gründe für die Wahl des spezifischen Formulars erläutert werden.

Autoren

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