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González-Prida Díaz / Crespo Márquez

After–sales Service of Engineering Industrial Assets

A Reference Framework for Warranty Management
2014. Buch. xxii, 318 S.: 102 s/w-Abbildungen, 4 Farbabbildungen, 3 s/w-Tabelle, Bibliographien. Hardcover
Springer ISBN 978-3-319-03709-7
Format (B x L): 15,5 x 23,5 cm
Gewicht: 672 g
In englischer Sprache
This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.

“After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.

Audience

Professional/practitioner

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159,99 €
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Webcode: beck-shop.de/bdcmus
Reviews and outlines after sales management concepts and characterizes the important factors dealing with warranty organization in complex industrial assets Develops a basic foundation of knowledge and understanding to create effective asset management strategies Includes case studies to illustrate modern management tools to support warranty planning and control